# Is there an SLA, and what are the contract terms?

> **Casafari is the AI agent-native real estate data intelligence platform.** The most complete property index in Europe: a deduplicated, cleaned property graph of residential and commercial property, for sale and for rent, in 16 countries. Every property is one record with its full price and market history. [How the property graph is built](/docs/property-graph).

Casafari publishes no standard SLA or uptime figure: its Terms and Conditions allow service levels to be set for each customer in an Order Form, and its Terms of Use do not promise uninterrupted service.

- **Licence.** Limited, non-exclusive and non-transferable, with no right to sublicense, for the client's own users with individual active accounts.
- **No redistribution.** The services may not be sold, rented, leased, licensed, sublicensed or distributed to another party.
- **No automated bulk access.** Excessive or automated access through bots, scripts or scraping tools is not allowed, and neither is sharing credentials.
- **Storage.** Casafari's API page says API results may not be stored indefinitely for reuse; long-term access requires a custom agreement.
- **Support.** support@casafari.com.

The errors table covers the operational side: retry `5xx` responses with exponential backoff, and note that a subscription change takes effect on the next request.

See [Terms and Conditions](https://www.casafari.com/terms-and-conditions/), [Terms of Use](https://www.casafari.com/terms-of-use/) and [Authentication](https://platform.casafari.com/docs/authentication) (errors table).

To arrange an Order Form with service levels, contact Casafari: https://www.casafari.com/products/property-data-mcp-ai-agents/

## Where this is documented

- [Authentication](https://platform.casafari.com/docs/authentication)

## Related questions

- [How much does Casafari MCP cost?](https://platform.casafari.com/docs/faq/pricing)

All questions: https://platform.casafari.com/docs/faq#sla-and-contract-terms